How does digital transformation impact on the customer?
Digital transformation is leading to a significant change in customer consumption habits. This means that organizations need to adapt their business model and turn it into a competitive advantage, which allows them to stand out from the competition while ensuring that the customer’s experience is appropriate through any contact channel. Today, there are different channels
How to deal with a VUCA environment?
We are increasingly aware that we are facing an unstoppable time of changes in every sphere of life. Among these, the business sector is perhaps one of the most challenging because it demands a lot of understanding, preparation, adaptation, and ability to manage strategies allowing organizations to position themselves in a fully competitive world. Any
The role of Senior Management
Senior management is the body in charge of taking ultimate responsibility for activities related to the organization’s governance and anti-bribery policies. Thus, it must ensure that the organization’s strategy, anti-bribery policy, and objectives are in line. This requires establishing, implementing, maintaining and continually reviewing these mechanisms to adequately address the risks of bribery. It is
What is Business Process Management (BPM)?
Typically, organizations are divided into areas that define the functions and roles of employees according to a top-down hierarchy. Each of these areas seeks to fulfill its own objectives, which creates barriers, as each has a biased perspective focusing on its particular objectives and loses sight of the importance of the organization’s overall goals. However,
The challenge of digital transformation.
What is the difference between organizations that adapt to the digital age and those who fail? Most people believe that it’s all about large investments in technological infrastructure. However, for an organization to survive in the digital era, it must improve its strategic thinking. The traditional use of technology to optimize processes, reduce risk, and
Investigate and address bribery.
An anti-bribery management system is not a 100% guarantee that an organization will not give in to bribery; however, it helps organizations to proactively support the fight against bribery, and promote a culture of ethics and integrity. To adopt this culture, the organization must take measures to identify and assess risk, prevent, detect, and address
The Voice of Customer (VOC)
The common thread of organizations that successfully increase their sales and market share is the ability to listen to the customers and turning this information gathered into a product and/or service to meet their expectations. The Voice of Customer (VOC) is a limitless source of feedback used to detect strengths and opportunities for improvement. It
DevOps Myths
As with all emerging trends, DevOps has attracted both supporters and detractors, and as it is adopted, false beliefs are arising. It is said to come exclusively from ‘Dev’ (development) and ‘Ops’ (operations); however, it involves all areas participating in the project, such as support, quality assurance, safety, among others. Besides, it promotes collaboration by
The Planning Poker Technique
Planning Poker is a technique the Scrum team uses to estimate the effort required to perform a task. It uses values (in numbers, not time) to represent the complexity of a task. Each of the Scrum Team members receives a set of cards –each of them representing a value– to analyze a specific task. Every
The Critical To Quality Tree
Usually, an organization is always seeking to improve its strategy for meeting customers’ expectations and developing a product and/or service that helps it to stand out from the competition. To this end, it is necessary to maintain ongoing communications with customers and be aware that their perception of a product and/or service is subjective and
The Three Ways of DevOps
The three ways of DevOps comprise three basic principles that describe the values and philosophies governing the processes, procedures, practices, and prescriptive steps required for the organization to develop the change requirements to adopt the DevOps culture. The three ways are as follows: First Way: It focuses on all value streams; everything must flow in
Scrum Board, a management tool
The Scrum Board is a visual resource allowing the scrum team to manage the development of a product and/or service, from start to finish, ensuring total clarity to stakeholders. It is also a tool that shows, at a glance, the project’s current status, helps monitor workflow, and serves as a reference for daily Scrum meetings.
