Lean Management

Value Stream Mapping (VSM)

Value Stream Mapping is a technique used to visualize the entire process of a product or service, understand the flow of information and/or material for the development thereof, and identify process activities that do not generate value. But what is value streaming? According to the organization context, value flow comprises the steps required to make


DevOps: Shifting Paradigms

Digital transformation resulted in a growing demand for applications, pushing organizations to move away from the traditional software development approach, which was the main reason for work teams to work in isolation, with no shared objectives, weak planning, and poorly established priorities. To cope with the deployment speed required by the market, DevOps proposes a


Is Scrum a framework or a methodology?

There is some confusion when referring to Scrum. It is sometimes described as a methodology and sometimes as a framework. Before clarifying this confusion, first, both terms will be defined: A methodology is a set of methods, concepts, or procedures based on logical principles to reach an objective. A framework is a standardized set of

Lean Management

Seven Types of Waste.

Lean philosophy focuses on the customer and identifies any activity that provides value to neither the customer nor the business, thus eliminating waste from the processes of design and delivery of a product and/or service. It also focuses on continuous improvement in a tangible, real, and measurable way. The seven types of waste are as


DevOps as a work philosophy.

Nowadays, more and more organizations are developing software to provide their products and/or services. Following the traditional method of working, the software development team and the operations team work independently.Although the operations team deploys the software, there is a possibility that what used to work in the development environment will not work in the production


The Scrum Master role versus the Project Manager role.

Working according to agile methodologies is a challenge for those who remain rooted in the old project management paradigms, as they associate the functions and responsibilities of the Scrum Master with those of the Project Manager. To clarify these differences, we define both roles: The Project Manager is in charge of project management. This role

Customer Experience

Experiment Board.

Experiment Board allows controlling the validation of hypotheses by creating and conducting experimentation and testing cycles. Likewise, this tool supports decision-making processes, and launching and redesigning of products and/or services. Some key steps in experimentation are translating an assumption into different hypotheses, defining success criteria, and designing an unbiased experiment to move from the assumption

User Experience

Idea generation techniques.

Creativity is the key factor to enhance user experience in today’s competitive market. Creativity is not inherent; it can be trained and developed like any other skill. There are several techniques to deal with those “blocking moments” where creative ideas do not flow, to get out of the comfort zone, and to generate original solutions.

Design Thinking

Disruptive ideas.

Thinking in a disruptive way is essential for generating innovative ideas; this involves empowering the imagination, leaving our comfort zone, and analyzing without limits. From a very early age, we are told to follow the rules, we are programmed not to use our imagination, not to innovate, not to get out of the box, and

Customer Experience

Customer journey map.

It is a tool that allows you to visually reflect each of the stages and interactions that a customer goes through when purchasing a product or enjoying a service. The first step is to define the process you want to investigate, the type of customer you want to analyze, which are the main stages, contact

User Experience

The UX designer role.

The interest in user experience design is becoming more important in organizations. The challenge is great. For many years, attention was focused on the quality of the products and services provided, and not on how they are provided or reached. It is usual to associate the term “user experience design” to software applications or websites;

Design Thinking

Marshmallow challenge

This playful dynamic is aimed at promoting innovation, collaborative work, and creativity. The challenge is to build as a team an autonomous structure using noodles, a rope, and adhesive tape, which can support a marshmallow on top. The winning team is the one that builds the tallest structure that can stand on its own for

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