External suppliers according to ISO 9001.
The supply chain of the product or service provided to the customer comprises different types of external suppliers: suppliers providing products and/or services to be
Blockchain: Improving the customer experience.
Organizations providing products and/or services use Blockchain technology to enhance the customer’s experience since its structure provides reliability and trust. Blockchain technology guarantees transparency of
Design, Development and Transition of a Service.
According to ISO 20000-1 guidelines, before delivering a service, it must go through the Design, Development, and Transition process to identify in detail its requirements,
Non-conforming Outputs.
Non-conforming output is the result of a process that does not meet some requirements of the quality management system; this applies to a product and/or
Blockchain in different sectors.
Blockchain technology is changing the way businesses are conducted. It has evolved from being only related to the financial sector to being used by organizations
The value generated by implementing ISO 20000-1.
In today’s market, organizations seeking to stand out from the competition know the need to focus on the quality of their services and their value
Customer Satisfaction
ISO 9000 standard defines customer satisfaction as the perception in terms of meeting a customer’s expectations. A product and/or service aimed at meeting customer satisfaction
The potential of Blockchain technology
Initially known as the technology supporting cryptocurrencies, Blockchain is a tool that guarantees the security of transactions without requiring intermediaries. Although so far it has
What is ISO 20000-1 and how does it stand out from other standards?
ISO 20000-1 is an international standard comprising guidelines for planning, establishing, implementing, operating, monitoring, reviewing, maintaining, and improving a Service Management System (SMS). This standard
How does an organization benefit from implementing ISO 9001?
ISO 9001 is the international standard that establishes criteria for creating, implementing, and maintaining a Quality Management System (QMS). Regardless of the business’ size or
Blockchain Revolution
Blockchain technology is changing the way to do business worldwide, just as the Internet did at the time. It has the power to radically transform
Change Management and Organizational Culture
Many organizations are not structurally prepared to adapt to change, so it is very difficult for them to be dynamic or flexible enough to manage
