SERVICE MANAGEMENT

The value generated by implementing ISO 20000-1.

In today’s market, organizations seeking to stand out from the competition know the need to focus on the quality of their services and their value proposition; thus, their main challenge is: How to achieve it? Organizations need to adopt a culture of continuous improvement focused on processes that meet business requirements and ensure customer satisfaction.

Quality Management

Customer Satisfaction

ISO 9000 standard defines customer satisfaction as the perception in terms of meeting a customer’s expectations. A product and/or service aimed at meeting customer satisfaction must be supported by a Quality Management System to ensure the development of processes required to meet a customer needs and exceed its expectations. Therefore, it is necessary to carry

Blockchain

The potential of Blockchain technology

Initially known as the technology supporting cryptocurrencies, Blockchain is a tool that guarantees the security of transactions without requiring intermediaries. Although so far it has been associated with the popular virtual currency bitcoin, this technology has enormous potential for application in different areas. In the future, there might be autonomous organizations without leaders or physical

SERVICE MANAGEMENT

What is ISO 20000-1 and how does it stand out from other standards?

ISO 20000-1 is an international standard comprising guidelines for planning, establishing, implementing, operating, monitoring, reviewing, maintaining, and improving a Service Management System (SMS). This standard has concepts clearly differing from standards such as ISO 27001 (Information Security), ISO 22301 (Business Continuity), ISO 37001 (Anti-Bribery Management) according to the scope of application; however, sometimes it is

Quality Management

How does an organization benefit from implementing ISO 9001?

ISO 9001 is the international standard that establishes criteria for creating, implementing, and maintaining a Quality Management System (QMS).  Regardless of the business’ size or activity, this standard can be adopted as a basis by any organization. Implementing a QMS aligns business processes and ensures they are understood by all members of an organization, increasing

Blockchain

Blockchain Revolution

Blockchain technology is changing the way to do business worldwide, just as the Internet did at the time. It has the power to radically transform not only the world of cryptocurrencies but also the different organizational environments. Blockchain is a new way to store, validate, and authorize digital transactions over the internet. This new working

CHANGE MANAGEMENT

Change Management and Organizational Culture

Many organizations are not structurally prepared to adapt to change, so it is very difficult for them to be dynamic or flexible enough to manage it. Evolving or not surviving is the challenge they face today. Change management initiatives often focus on adapting operational processes, leaving the human factor aside. One of the most common

SCRUM PRODUCT OWNER

The Agile Approach to Planning

In the traditional approach, the plan is used as a support tool to adequately monitor the project’s progress. In the field of agile projects, such as Scrum, the plan is developed according to the business objectives, thus prioritizing tasks that provide greater value. Since the environment is highly dynamic, planning must adapt to the day-to-day

CHANGE MANAGEMENT

Is it necessary to invest time and effort to implement a change management model?

Any business seeking to survive in the current market must evolve, for which it is essential to make continuous changes. Investing time and effort in implementing a change management model is a decision that every organization faces sooner or later. In general, organizations choose the traditional change management model, where senior management is the only

SCRUM PRODUCT OWNER

Customer feedback

Within the Scrum framework, the Product Owner is responsible for orchestrating a culture that fosters continuous delivery, using an iterative and incremental approach. This process allows those involved to see the product grow and to interact with the scrum team, share questions, concerns, and ideas. The best way to anticipate and prevent issues is to

CHANGE MANAGEMENT

The change agents challenge

Any company intending to remain active must adapt to change to face a new and increasingly challenging market environment. Within an organization, the change process involves leaving the comfort zone, which can naturally generate detractors that damage the organizational environment. As change agents, business leaders face a great challenge, as most initiatives fail miserably due

SCRUM PRODUCT OWNER

Scrum Product Owner: The Product Vision

Product vision creation is understood as a process of discovery, a process of acquiring knowledge and learning, which requires experimentation. Product vision should focus on creating value for the Customer. The Product Owner is responsible for defining and transmitting it to the entire scrum team. This vision must be understood by all project stakeholders, customers,

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