Typically, organizations are divided into areas that define the functions and roles of employees according to a top-down hierarchy. Each of these areas seeks to fulfill its own objectives, which creates barriers, as each has a biased perspective focusing on its particular objectives and loses sight of the importance of the organization’s overall goals. However, a product or service offered to the customer is the result of having different areas interact, and the most important processes of an organization are often transversal to the traditional vertical structure.
On the other hand, when an organization is process-oriented, it focuses on providing greater value to its customers by managing its processes optimally, adjusting them to strategic objectives, and using measurement indicators on cross-cutting processes, not in functional terms.
Business Process Management (BPM) is a discipline aimed at improving efficiency through process management. Each process must be modeled, automated, integrated, monitored, and continuously updated. This allows employees to focus on optimizing their tasks and understand how these tasks are useful to fulfill the organization’s overall objectives.